Booking & Etiquette Policies
Late/No Shows
Any service 15 minutes late or more must reschedule and pay cancellation fee or agree to less services for full appointment price. Missed appointments will have a fee added onto their next service.
Deposits
Balayage and colour correction clients must pay a 50% deposit when booking after one missed appointment. Deposits may be requested by the stylist on her own discretion from clients with a history of missed appointments.
Refunds
If a client is not happy with their hair they may notify the salon within a week to discuss any fix or change needed. If the change request is different than the original request there may be an additional fee that will be up to the stylists discretion.
Right to Refuse
Services and clients may be refused if the stylist is not comfortable. (eg. service isn’t offered at the salon, hair is too damaged, rude or disrespectful conduct, client refuses hair wash for dirty hair)